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Contact Us

We are always interested in hearing from you.

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Platon S.A.

Tel : +30 22410 85229

16km Rhodes-Lindos Avenue

Postal 85100, Rhodes

Terms & Conditions

Faulty Goods

If a product is faulty in any way, you can return it to Mastoras Silver Shop within 30 days. Please email us at immediately upon receipt of the product and give your order number. If the item is still in stock, we can either send you a replacement or refund the cost of item or you may wish to choose a different item.

Please follow the procedure for returns and send the item(s) to us together with a note, explaining the fault and stating the original order number. We will investigate the fault and offer you the choice of either a replacement or a refund. In some cases we will return the item to the supplier for repair so please allow time for us to deal with your order.

Unwanted Gifts

You can return items that have been purchased from us and given to you as a gift. Please follow the procedure for returns. If you wish to exchange the item, the original purchaser will not be informed. However, any refunds will be issued to the card that was used to pay for the goods.

Cancelling an Order

Under the Greece Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. To cancel this contract, either telephone or email Customer Services at with the order number and your instruction to cancel. If we have already shipped your order, you will need to package the relevant items and send them back to us and we can then refund the credit card.

Customer Service Returns Address

Please see our returns policy for how to return unwanted or faulty items.

Our returns address is:

Mastoras Silver Shop

Tel : +30 22410 85229
16km Rhodes-Lindos Avenue
Postal 85100, Rhodes

Please note that the colours of the jewellery displayed on the website may differ slightly from the colours of the actual jewellery as computers and cameras do not always portray the correct colour. The measurements of products displayed on the site are for a guide only and as errors can occur, we do not accept any liability if the information stated is incorrect although we do our utmost to ensure the accuracy of any information given.

Terms & Conditions of Sale

No contract will subsist between you and the Mastoras Silver Shop for the sale by it to you of any product unless and until the Mastoras Silver Shop accepts your order by e-mail confirming that it has despatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the Greece. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Greece, and you and the Mastoras Silver Shop. irrevocably submit to the non-exclusive jurisdiction of the Greek Courts.

Agreeing to our Terms and Conditions at Checkout

When you place an order with us, you will be asked to confirm that you agree with our Terms and Conditions contained within all our help pages. Please read these pages as clicking on the confirmation on the checkout pages states that you agree to be bound by the terms and conditions stated. We reserve the right to change these terms and conditions at any time and the changes will effective from when they are displayed on our website. We do not take responsibility for any errors on our website, including the pricing of the jewellery as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you will then be able decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded.

Our Disclaimers

To the fullest extent permitted at law, the Mastoras Silver Shop is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, the Mastoras Silver Shop does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither The Mastoras Silver Shop. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Mastoras Silver Shop does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Mastoras Silver Shop., its affiliates, directors, employees or other representatives.

The Mastoras Silver Shop Copyright

All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright The Mastoras Silver Shop. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with The Mastoras Silver Shop or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of The Mastoras Silver Shop is strictly prohibited.